Rough Notes December 2017 : Cover

SPECIALTY LINES: 2018 MARKET AND PRODUCT OUTLOOKS TECHNOLOGY: HOW SPEAR PHISHERS SELECT THEIR TARGETS YOUNG PROFESSIONALS: THE VALUE OF THE CIC DESIGNATION AGENCY PARTNERS: SAFECO, ALL IN FOR INDEPENDENTS PROPERTY & CASUALTY AGENTS AGENCY MARKETING • INSURANCE MARKETS • NEW PRODUCTS DECEMBER 2017 AGENCY OF THE MONTH: GUIDED BY HEART, WOMAN-OWNED CONNECTICUT AGENCY THRIVES ALSO: VIRTUALIZATION DRIVES BETTER LOCAL CUSTOMER BONDS

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